Frequently Asked Questions

FAQ

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• What are your office hours?

  Our offices are open from 8 a.m. to 5 p.m. Monday through Friday, with phone service from 8 a.m. to 4:30 p.m.

• How can I schedule an appointment?

  To schedule an appointment, call our Little Rock office at 501-219-8900 or the North Little Rock office at 501-945-2121. If you are out of the Little Rock area, call 877-321-8452 toll-free. Appointments are scheduled based on three categories: urgent (within 24 hours of the call), routine or non-urgent and physical exams (within two weeks). We ask that you make every effort to arrive on time (or a few minutes early) for your appointment. If it is necessary to cancel an appointment, please call our office immediately. If your insurance requires a co-payment, you will be required to make this payment at the time of your services.

• What should I do if I have an emergency?

  Our physicians are available 24 hours a day to meet your needs when emergencies occur. If you need urgent attention, go to the nearest emergency room or call 9-1-1. The emergency room physician will evaluate your medical problem and consult with us if necessary. If you need us and our office is closed, call The Medical Exchange at 501-663-8400 and our answering service will contact us to return your call.

• What happens if I need to be hospitalized?

  When hospitalization is required, our physicians will see you at Baptist Health Medical Center, St. Vincent Infirmary Medical Center or Baptist Health Medical Center-NLR. The fees for services provided by either hospital or by the hospital-based physicians (radiologist, emergency room physician and pathologist) are all billed separately from the services provided by physicians in our office. To assist the hospital in filing your insurance claims, please be prepared at the time of your admission to supply information regarding your insurance carrier. Also, if your insurance carrier requires preauthorization for admission, inform your doctor, nurse or surgery scheduler of this requirement at the time your hospitalization is scheduled.
  
  

• How is insurance handled if I am referred to a specialist or need to have a procedure performed?

  When you are referred to a specialist or when you have a medical/surgical procedure scheduled, many insurance companies require preauthorization. Please let us know each time your insurance company requires preauthorization.

• What should I do if I need a prescription refilled?

  It is important not to miss any doses of certain medications. If you need a refill of your medication, please call us during regular business hours when you have at least five days of the medication remaining. If you have any uncertainty about continuing a medication that has no more refills, please call our office for instructions.

• How and when will I be billed for services?

  You will receive a bill from our office after services have been rendered and your insurance has been billed and paid. It is your responsibility to contact your insurance company if you have not received an “Explanation of Benefits” (EOB) within 30 days of your service. All noncovered charges and remaining charges after your insurance has been paid are due and payable within 30 days of billing. If you do not have insurance and/or special arrangements are necessary for the payment of your bill, please call or come by the Business Office to make arrangements before your appointment.

• How will my insurance be filed?

  Our office will file your charges with up to two insurance carriers. Please keep the business office informed of any changes to your insurance status. Although we will assist you in processing your claim, payment of the bill is ultimately your responsibility. Patients have the responsibility to understand their own insurance benefits, coverage, co-payment responsibilities, and procedures for obtaining referrals and authorizations.

• What if I have other insurance forms, FMLA papers and/or cancer policies that need to be filled out?

  Our office will be happy to fill out any FMLA, disability or cancer forms for a fee of $25 per form. Please allow five to seven working days.

• What insurance carriers do you accept?

  Click here for a list of insurance carriers we accept. Please note that these are subject to change without notice. There may be other companies we accept that are not listed. To confirm that we accept an insurance carrier, call our Business Office at 501-219-8998.

• Do you accept Medicare?

  Yes, we accept assignment from Medicare.

• How can I best prepare for my appointment?

  Remember that it is important to always tell your doctor information that relates to your health, even if it makes you feel embarrassed or uncomfortable. Be prepared to explain to your doctor what issues and problems you are having. Also, bring an up-to-date “health history” list with you, along with any medications you are taking or a list of those medications, including when and how often you take them and their dosages. Bring any other health information, such as X-ray films, test results and medical records. Prepare for your appointment in advance by writing down any questions you may have for your physician. Make sure to get these questions answered when you meet with your doctor, along with any other questions that may come up during your appointment. You may even want to bring someone along to help you ask questions and remember the answers. Click here to download patient forms, fill them out and bring them with you to your appointment.

• How should I follow up after an appointment?

  If you have any questions following your appointment, please call our office. If your symptoms worsen or if you have problems with your medication, call our office. If you had tests performed and have not heard from your doctor’s office in one week, call for your test results. Do not assume that no news is good news. If your doctor orders additional tests or labs, please complete these as directed. If your doctor said you should return for a follow-up appointment or to see a specialist, make an appointment and keep it.

• If I have a concern, to whom should I address it?

  We value you and want you to be satisfied with the service, care and treatment we provide. We are very interested in your concerns or complaints. If you have a concern or complaint regarding your service, we ask that you send a letter to: Compliance Office at Arkansas Urology, P.A.; 1300 Centerview Drive; Little Rock, AR 72211. All concerns and complaints are taken seriously and will be investigated. Please be assured that your future care and treatment will not be compromised by letting us know your concerns or complaints.