Telemedicine Services at Arkansas Urology

Q: How is Arkansas Urology making clinical adjustments during this time of COVID-19 while still seeing patients?

A: During this state of national emergency, Arkansas Urology is proud to offer telehealth services to our patients. This means that in many cases, you now have the option to meet with your doctor through your smartphone or computer.

Q: Why is this a better option than seeing a doctor or APN in a clinic?

A: Your safety is our top priority, and we want to make sure that you stay as healthy and comfortable as possible. Thanks to telemedicine, you can also save time, money and energy without missing your appointment or having to leave your home. This is especially helpful for follow-up appointments. Arkansas Urology wants to ensure that some urgent and emergent care is diverted to our clinic and surgery center to avoid potential overloading of the hospital emergency rooms.

Q: In terms of technology, how does this work?

A: You can still keep your appointment and see your physician or provider from home via secure and interactive video equipment. All you need is a computer, iPad or smartphone with audio and video capabilities. All sessions are secure, encrypted and follow the same privacy guidelines as traditional, in-person medical appointments. They’re confidential and you never have to worry about them being recorded.

Q: Will my insurance provider cover the cost of a telemedicine visit?

A: In many cases, yes. The federal government has relaxed many regulations and so have many commercial insurance plans. We will verify for you when you set up your appointment.

Q: What are physicians still seeing patients in-person for vs. telemedicine?

A: Physicians are still seeing patients for those who have pre-existing conditions and treating urgent/ emergent situations that are life threatening. In addition, we are still seeing patients in the clinic for circumstances that do not allow for telemedicine. If you do come to our clinic, we are screening all patients and our staff to ensure the safety and wellbeing of everyone.

Q: How do I schedule a telemedicine appointment? How should I prepare?

A: You can schedule telemedicine appointments the same way you would a traditional appointment — online or by phone. After your appointment is scheduled, you will receive a confirmation email with further instructions. If you are unsure that your appointment would meet telemedicine requirements, you can request it and our staff members will review and let you know well in advance of the appointment. On the day of your appointment, make sure that the room you’re in is well-lit, and it’s easy for your doctor to view, observe and speak to you. If you have any questions about telemedicine or what you need for your appointment, don’t hesitate to reach out to us.

At Arkansas Urology, we’re here for you. Our patients’ health has been and will always be our top priority!