Patient Rights

As a patient, you have a right to:

  • Quality care provided by competent personnel in a considerate, respectful, and safe environment
  • Confidentiality and personal privacy
  • Make informed decisions about your care, including requesting or refusing treatment
  • Actively participate in decision making and in developing and implementing your treatment, plan of care, discharge plan, and pain management plan
  • Access your medical records
  • Be free from seclusion and restraints, unless medically necessary
  • Be free from discrimination, abuse, or harassment
  • Formulate an advance directive
  • Appoint a personal representative of your choice
  • Receive a complete explanation of our charges and your bill
  • Consult with another physician or request transfer to another facility group
  • Voice complaints without fear of reprisal and receive a timely response to your complaints

As a patient, you are responsible to:

  • Share complete and accurate medical history and information
  • Cooperate in your care and ask questions if you do not understand
  • Actively participate in your care and follow instructions and medical orders
  • Respect the needs, rights and property of other patients, family members and care givers
  • Have family members or personal representatives authorize care if you are unable to communicate
  • Take only the drugs prescribed by your health care team and promote the healing process by refraining from alcohol or toxic substances during your care
  • Know the extent of your insurance coverage and insurance requirements such as pre-authorization, deductibles, and co-payments
  • Meet your financial obligations
  • Refrain from physical, verbal, or otherwise abusive, discriminatory, or harassing behavior towards

To voice a complaint or report an ethics/compliance issue related to your care, call 501-358-7584 or U.S. Department of Health

and Human Services (Medicare) 1-800-633-4227


Non-Discrimination

Arkansas Urology is a profit health care organization committed to providing care to all persons regardless of race, creed, color, gender, age, national origin, disability, HIV status, sexual orientation, or gender identity/expression. We accept persons covered by Medicaid or Medicare and we offer our assistance in finding potential financial assistance to patients in need. If you believe you have been discriminated against by Arkansas Urology, contact Compliance at 501-358-7584 or the Office for Civil Rights at 1-800-368-1019, TDD 1-800-537-7697, or www.hhs.gov/ocr.

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